United Vacations works to support travel agents and customers in light of Mexico travel update

MILWAUKEE, April 29, 2009 11:58 a.m. CST – United Vacations has revised their current re-booking and cancellation policies to reflect the Centers for Disease Control and Prevention’s (CDC) Monday evening update on the swine influenza situation in Mexico. With the primary goal of protecting customers’ vacation investments and providing a positive vacation experience, United Vacations is working closely with their travel agents and customers to change or re-accommodate their travel plans.

“To help, United Vacations is doing all we can to minimize penalties and the inconvenience to our customers,” said Rick Karnes, vice president and general manager of United Vacations. “We have many great vacation destinations that may offer an acceptable alternative for those travelers wanting to take that well deserved vacation.”

With the updated policies, customers may re-book their Mexico vacation to another date or to one of the hundreds of popular United Vacations destinations including the Caribbean, Hawaii, Florida, Las Vegas, California, ski vacations, Europe and Canada. United Vacations also highly recommends purchasing the “WorldCareSM Complete Coverage” to give vacationers peace of mind.

From great international destinations to those close to home, United Vacations is offering a variety of great travel deals. Here is a brief sampling of what is currently available:

• Hawaii: 50th Anniversary Sale, featuring exclusive deals such as resort credits, car rental offers and more
• Las Vegas: Save up to $375* on 3-night air/hotel vacations
• California:  Free nights, free meals and more
• The Walt Disney World® Resort - Orlando, FL: FREE Disney Dining - save over $700* and up to 48% off Disney Resort Hotels
• The Disneyland® Resort - Anaheim, CA: Get 2 more days & nights FREE - air/hotel from $169 per person, per night
• New York: Airfare sale, free nights and more
• Mountain summer: Save $50 on vacation packages
• Aruba: Last minute deals; 4 night vacations from $529
• Paris: Free tour, breakfast and reduced rates

Complete details can be found on www.unitedvacations.com.

Below are details for the options available to United Vacations customers who are currently booked on vacations to Mexico. United Vacations encourages all customers who booked through their travel agent to contact them for assistance.

Customers who booked their vacation on unitedvacations.com or via United Vacations Customer Care Center should call 1-888-328-6877 for assistance.

For anyone looking to reschedule their vacation, United Vacations offers a wide variety of the most popular vacation destinations including the Caribbean, Hawaii, Florida, Las Vegas, California, Europe, Ski Vacations, Canada and hundreds of other fun places. We highly recommend purchasing our Complete Coverage travel protection program to give vacationers peace of mind.

Customers currently booked on a package with United Vacations including air service or hotel only to Mexico:
1. Customers departing Monday, April 27 through Friday, May 15, 2009 who choose to cancel and rebook their vacation by May 15, 2009 for travel completed by April 30, 2010, United Vacations and United Airlines penalties will be waived. The customer will receive the increase or decrease in price for the new vacation. The customer must cancel prior to their scheduled departure time.

2. Additionally, customers who have purchased the Trip Cancel Waiver or Complete Coverage who rebook their current vacation by May 15, 2009 for departures through April 30, 2010 will receive the same Trip Cancel Waiver or Complete Coverage at no additional charge on their new reservation plus a $100 per reservation credit towards a future trip with United Vacations. The customer will receive the increase or decrease in price for the new vacation. Or, they may cancel and receive a refund less the cost of the waiver. The customer must cancel prior to their scheduled departure time.  This policy does not apply to “No-Show” situations where the customer does not check-in or is denied boarding.

Vacations can be purchased online at www.unitedvacations.com, by calling 888-328-6877 or by contacting a local travel agent.

About United Vacations: United Vacations serves travelers in a variety of ways, giving them more reasons than ever to plan, purchase and save on a quality vacation experience. With United Vacations travelers can look forward to choosing from a wide selection of destinations, flights and hotels around the world. The goal: offering the best in-destination activities, transportation and travel protection options, as well as delivering the highest level of customer service 24-hours a day. Travelers will be sure to enjoy a personalized experience suited to making their vacation dreams a reality.

United Vacations’ America, Canada, Caribbean, Europe, Hawaii, Mexico and Ski programs are operated by The Mark Travel Corporation in Milwaukee, one of the largest vacation companies and operators of private-label brands in the United States.