Hard Rock Hotel Cancun

The hotel is beautifully located on the Caribbean Sea, near the heart of the hotel zone.

Distance from Airport: 25 minutes from the Cancun International Airport
Distance from Downtown: 30 minutes from downtown Cancun
Distance from Attractions: Within walking distance of restaurants, shopping, and nightlife
Distance from Beach: Beachfront hotel
Local Transportation Options: Taxis available 24 hrs, additional fees apply
Parking: Complimentary self-parking and complimentary valet parking

Hotel Rating: 4 (Deluxe)
Number of Rooms: 601


Room Category Descriptions:

• CL - Deluxe Diamond
  Includes all features of Superior room plus Concierge Level services, including rooms with signature views, 24-hour room service, two 25 minute massages, private dinner once per stay, nightly turn down service and petit-fours, espresso/American coffee machine, in-room DVD player/CD Player, IPod dock/radio/alarm clock, pillow menu, aromatherapy kit, luxury bath amenities, exclusive concierge phone service, upgraded brand of liquors in room dispenser, an exclusive beach bag, private check-in and check-out and late check-out and early check-in (subject to availability).
  Occupancy: 2 adults/ 2 total
  Bedding: 1 king bed
• SUPF - Deluxe Family
  436 square-foot room featuring 2 connecting Superior Deluxe - lagoon view rooms. One with a king bed and one with 2 double beds, each with a double whirlpool, private bath with shower only, balcony with 2 chairs and a table, welcome amenities for families, Xbox 360/DVD player, selection of Xbox Games upon request, selection of DVDs upon request, Fun in the Sun Bucket Kit, Kid's special room service menu, Rock Spa bath products, family guide with activities schedule, LCD TV with satellite, purified water, bathrobes and slippers including mini for children, digital laptop-size safe, individually controlled air conditioning, coffee maker, direct dial telephone, alarm clock, hair dryer, iron and ironing board, wireless Internet, 24-hour room service, and turn-down service. Room also has a liquor dispenser with whiskey, tequila, rum, and vodka, and a minibar with sodas, bottled water, domestic beer, and kid-friendly snacks. Lagoon view.
  Occupancy: 4 adults / 4 children / 6 adults total
  Bedding: 1 king bed and 2 double beds

  The family room category is available ONLY for families traveling with children. Any reservations made without children will be moved to another room type upon arrival, and guests will not be refunded the difference if room type is a downgrade.

• SUPD - Deluxe Room
  430 square fee of luxurious room with view of resort or common areas, with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in.
• SUP - Deluxe Gold
  430 square fee of luxurious room with lagoon view , with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in.
• SPOV - Deluxe Platinum
  430 square fee of luxurious room with ocean view , with double whirlpools, hair dryer, coffee maker, minibars, liquor dispensers, digital safe, 24-hour room service, nightly turndown service, wireless internet, private marble bathroom with shower, balcony, chaise lounge chairs and table.
  Occupancy: 4 adults/4 total
  Bedding: 2 double beds or 1 king, subject to availability at time of check in.
• PZ - Rock Suite Platinum
  This 1,065 square-foot room features a double whirlpool, in-room wine, and a terrace with lounge chairs, chairs, table, and ocean and lagoon views. The suite features a living room, dining room, LCD TV, DVD player, CD player, iPod dock, laptop-size safe, individually controlled air conditioning, espresso/American coffee maker, direct dial phone, alarm clock, iron/ironing board, and wireless Internet. Additional amenities include a minibar, a liquor dispenser with premium upgraded brands of liquor, pillow menu, 24-hour room service offering select menus, nightly petit fours, and turn-down service. The private bath has a shower only, bathrobes and slippers, hair dryer, and Rock Spa® bath amenities.
  Occupancy: 6 adults/ 2 children/ 6 adults total
  Bedding: 1 king bed and 2 double beds

Room Details:

• Adjoining Rooms: Yes, subject to availability at time of check in.
• Air Conditioning: Yes, individually controlled
• Bathroom Amenities: Farouk bath amenities, bathrobes, and slippers, and hair dryer
• Balcony / Patio: Yes

• Cribs: Yes, upon request and subject to availability
• Internet Access: Yes, wireless internet access is available at no additional charge
• Iron / Ironing Board: Yes
• Kitchen Facilities: No, coffee maker and minibar in room. Minibar restocked daily with sodas, bottled water, and domestic beer.
• Nonsmoking Rooms: Yes, upon request and subject to availability
• Rollaway Beds: Yes, upon request and subject to availability
• Safe Deposit Boxes: Yes, complimentary use of digital safe in room
• Smoke Alarm / Sprinklers: Yes
• Telephone: Yes, direct-dial phone, additional fee apply
• Television / Radio: Yes, flat-screen LCD TV with satellite / radio alarm clock

Hotel Details:

• Babysitting Service: Yes, additional fees apply. Kids/Teen Club also available for ages 4-17.
• Check-in / Check-out: 3:00pm / 12:00 noon
• Child Ages: Children 3 and under stay free with adult when using existing bedding
• Concierge: Yes
• Courtesy room / Day Room: Yes, subject to availability for early arrivals / late departures
• Housekeeping Service: Daily housekeeping and nightly turndown service
• Luggage Check / Storage: Yes / Yes
• Luggage Porter / Bellhop: Yes / Yes
• Number of Floors / Elevators: 12 floors / 2 elevators
• Other Guest Services: Ice machines, currency exchange and ATM machine are all available. Doctor on call 24 hrs, dry cleaning & laundry service are available with an additional fee. Complimentary daily scheduled transportation to Moon Palace Golf & Spa Resort.

Handicapped rooms: Yes, 4 rooms in the Superior Deluxe-Ocean View (SPOV) only. Upon request, subject to availability.
Preconfirmed handicapped rooms: No
TDD rooms: No
Wheelchair accessible: Yes
Wheelchairs available at hotel: Yes, upon request and subject to availability
Handrails in bathroom: Yes
Roll-in showers: Yes
Bars in shower/chair: Yes
Shower lift: No
Alert Plus - audio/visual alert system: No
Smoke detectors with flashing light: No
Lamps that flash on/off if phone rings: No
Shake alarms/pillows: No
Closed-captioned TV: No
Braille: No
Seeing eye dogs allowed: No

Dining Facilities:

• The Market - International cuisine; Continental breakfast from 6:30am-7:00am; Breakfast international buffet from 7:00am - 11:30am; lunch international buffet from 12:30pm - 4:30pm; dinner international buffet from 6:00pm - 11:00pm; dress code - casual elegance
• Frida - Mexican cuisine; Breakfast international buffet from 7:00am - 10:00am; Lunch international buffet from 12:30pm - 4:30pm; Dinner a la carte from 6:00pm - 11:00pm; Dress code - casual
• Zen - Oriental cuisine; Dinner a la carte from 6:00pm - 11:00pm; Dress code - casual elegance
• Ciao - Italian cuisine; Dinner a la carte from 6:00pm - 11:00pm; Dress code - casual elegance
• The Ipanema - Dinner a la carte from 6:00pm - 11:00pm; Dress code - casual elegance
• Dress code: Casual elegance - Long pants, collared shirts & shoes required. Casual - Wet clothing or uncovered swimwear not allowed.
• Reservations are not required at any of the restaurants
• Room Service – Yes, 24-hour room service is included

Cocktail Lounges or Bars:

• Lobby Bar - Serving from 10:30 am – 1:00 am; Live music from 10:0pm - 12:45am
• Drive Float Splash - Swim up bar; Serving from 10:30am - 5:30pm; snack service 10:30am - 5:30pm
• Amphitheater - Bar service during evening shows

Entertainment: Daily activities, theme parties and nightly shows in the Ampitheatre

Pool: Yes, one large outdoor pool with a kiddie seciton
Whirlpool: Yes, 3 outdoor whirlpools


Beach: Located on a beautiful stretch of beach
Watersports: non-motorized water sports included, (Watersports available at and Wet n Wild Marina - transportation is included)


Spa: Yes, spa has treatment rooms which include 2 outdoor massage palapas, sauna and steam room.
Fitness Center: Yes, state-of-the-art fitness center with cardio machines and free weights


Golf: Nearby - Robert Von Hagge designed course at Playacar Spa & Golf Club, Riviera Cancun Golf Club
Tennis: Yes, two lit tennis courts, use of equipment is complimentary


Shopping: Gift shop, beauty salon, spa boutique and jewelry stores all located on site.
Other: Beach and pool volleyball, pool basketball, ping-pong and table games. Use of equipment is complimentary. Certified scuba diving lessons on premises are available at an additional cost.

Full All-Inclusive Plan Rating Features Include:

• All meals, drinks, nightly entertainment, taxes and gratuities
• 24-hour room service
• Unlimited long distance phone calls to Mexico, USA and Canada, (restrictions apply, calls must be made from your room, other international calls will be charged at a special rate, if unused, this service can not be exchanged for cash)
• Exchange privileges between Hard Rock Hotel Cancun, Aventura Cove Palace, and Aventura Spa Palace.
• Scheduled theme parties during the week

1,500 or 750 RESORT CREDITS - (Effective for travel through December 23, 2013):

• Resort credits have a maximum value of $2,500 for stays 12 or more nights, $2,000 for stays between 9 and 11 nights, $1,500 for stays between 5 and 8 nights, $750 for 4 nights, and $500 for 3 nights (credit is per room, per stay). These resort credits can be applied towards indestination purchases of select tours, golf, spa and beauty salon treatments, room upgrades (subject to availability at time of check-in), a romantic dinner, premium wines, and the Collin Cowie Wedding Collection packages (select resorts).

  Select and combine any of the services and/or amenities below (subject to availability and may change at any time):

• Select Tours: Chichen Itza, Tulum, Isla Mujeres, Zip Line Tour, Paradise Adventure (subs & snorkel), Tour around Cancun, and Premium Swim with the Dolphins (transportation for this activity not included).
• Golf Courses: Riviera Cancun Golf and Resorts, and Playacar spa and Golf Club. Resort credit applies towards green fees, club rental, and a shared cart (transportation to the golf courses is included). Additional services may be available at the golf course, which may not be applicable towards this promotion. Tee times can be made 90 days prior to client's arrival via email: Riviera Cancun Golf Club at info@golfpromotions.mx, and Playacar Golf Club at recepciongolfpc@allinclusivecollection.com.
• Spa/Beauty Salon Services: Maximum of $500 resort credit (12 nights or more) a maximum of $400 resort credit (9 to 11 nights), $300 resort credit (5 to 8 nights), $150 resort credit (4 nights), and $100 resort credit (3 nights) on spa treatments. Credits are not applicable towards products at the beauty salon or spa.
• Romantic Dinner: Lobster and one bottle premium champagne for 2 adults.

• Weddings: Credit may be applied toward select wedding packages. Resort credits cannot be applied towards optional services or extras.

Promotional chart outlining the various activities and services available will be provided upon check-in. Reservations for services and amenities must be requested at the resort upon arrival. Resort credits are non-transferable, must be purchased at retail price, and cannot be exchanged for other goods or services. No refunds will be issued for unused credit. Unused credits are non redeemable for cash and cannot be used towards a future stay or transferred to another room. There is a dollar limit on the resort credits for select product or services. Resort credits cannot be used for purchasing in the gift shop. All service are subject to availability and inclusions subject to change without notice.

All services redeemed with the resort credit are subject to local tax. Taxes will apply only to the amount of the resort credit utilized and not to the total amount of the received resort credit. Tax amount is due upon check out. Tax amounts are subject to change without notice.

• Minimum check-in age: 18
• Credit card deposit required upon check in: Yes, for incidentals
• Spring Break restrictions: Spring break students are not allowed.
• Select Spa services available to children 13 to 17 years old. (no access to hydrotherapy area). An adult must accompany children ages 13 - 15.

• Year built: 1984
• Most Recent Renovation: 2012

• Exchange privileges between Hard Rock Hotel Cancun, Aventura Cove Palace, and Aventura Spa Palace.
• High-energy hotel
• Welcoming chilled towel service and beverage upon arrival
• Snacks upon arrival
• 24- hour in room dining experience
• Concierge service
• Complimentary wireless Internet service
• Reader's choice award for "Best Hotel Chain in Mexico" by Travel Weekly Magazine
• Nightly turn down service
• Unlimited long distance phone calls to Mexico, USA and Canada, (restrictions apply, calls must be made from your room, other international calls will be charged at a special rate, if unused, this service can not be exchanged for cash)

• Great hotel for couples, singles and families alike

• Active, high energy resort

• Child Ages: Children 3 and under stay free with adult when using existing bedding Children 3 and under stay free with adult when using existing bedding.
• Children's Activity Program: Kids/Teen Club - activities for ages 4-17 which include a dining room for meals and snacks, a video room, a theater and an outdoor kiddy pool with flumes and slides. For parents who wish to stay in contact with their children, the club offers a cellular phone service free of charge. Some activities include - trampoline, ping-pong table, foosball table, pool table, air hockey, Xbox, Xbox 360, Wii video games, contests, karaoke, movies and handcrafts. Hours from 7:00am - 9:00pm
• Babysitting Service: Yes, see concierge for details, additional fees apply
• Children's Amenities: Kiddie pool with flumes and slides, kids dining room for meals and snacks and more at the Kids/Teen Club.

This hotel is not currently part of the United Vacations Luxury program. For luxury hotel packages, please visit
United Vacations - Luxury.

Available only through the Romance program

Honeymoon couples staying at Hard Rock Hotel Cancun receive complimentary honeymoon amenities including

• Mini honeymoon cake
• Bottle of sparkling wine
• One honeymoon dinner (reservations made via Honeymoon Desk)
• Breakfast in bed (upon request at time of check-in)
• Hot Tub Experience
• Welcome note from Colin Cowie

Restrictions apply including:

• 3-night minimum stay required.
• Honeymoon couple must present proof of marriage within the past year upon check-in. Wedding certificate or marriage license will qualify.
• Services are valid per room per stay unless otherwise noted
• Services are subject to change or substitution based on availability at the discretion of the hotel
• No cash value for unused services

Available only through the Romance program.


The complimentary wedding package includes:

• Service of Justice of the Peace (legal ceremony) or Minister (symbolic ceremony)
• Wedding gazebo
• Blood analysis
• White Avant-garde chairs
• Domestic champagne for guests during the ceremony (4 bottles max)
• Dinner reservations for the wedding party (only at selected restaurants with up to 25 guests)
• Wedding cake for 25guests
• Bridal bouquet of roses or lilies
• Matching grooms boutonniere
• CD Player available (bring your special songs: 4 maximum)
• Mini honeymoon cake
• One bottle of sparkling wine
• Special breakfast in bed the morning after the wedding
• Honeymoon dinner for the bride and groom with (reservations made via honeymoon desk)
• Hot tub experience
• Welcome note from Colin Cowie
• Wedding coordinator
• Witnesses if required

Hotel restrictions and qualification:

• To qualify for this complimentary wedding a total of 1 room with a 3 night minimum stay must be booked in any room category and must be purchased through the Romance program including the wedding couple’s room.
• If the minimum room requirement is not met additional fees will apply for the wedding ceremony.
• Details on how to confirm the date, time, and location for your complimentary wedding will be provided to you by a Romance travel specialist after your reservation is confirmed with deposit or final payment.

Other information:

• Only ceremonies performed by a Justice of the Peace are legally binding and couples must fulfill the required government documentation prior to the wedding date. Please verify all requirements with the wedding coordinator of the hotel.
• Wedding ceremonies performed by a Minister are not legally binding and it is the couple’s responsibility to get married legally in their home country pre/post travel.

• Not included is the Justice of the Peace or non-denominational Minister, document arrangements, blood test, document translation fee and any registration fees. Contact hotel for up-to-date listing of costs.
• Weddings perform Monday through Saturday only, no Sunday services.
• Non hotel guests will be required to purchase day pass to attend ceremony.

Wedding Packages available for purchase:

Include the complimentary wedding services plus additional or upgraded services.

• Insignia Collection Wedding Package
• Seaglass Collection Wedding Package

For complete details see the Wedding Package information listed under the ‘Activities+More’ tab in the Destination section of our website for this destination.